Covid-19 Travel Advice What you need to know from Cruisin
We are monitoring the COVID-19 situation around the clock. Our hearts and thoughts go out to everyone affected by this unfortunate event and we appreciate the healthcare workers, local communities and governments around the world who are continuously working to safeguard us.
We are constantly monitoring travel restrictions and Australian government announcements and how they impact travel with Cruisin Motorhomes and GoCheap Campervans.
The Australian government is enforcing restrictions regarding visitors coming into the country and travel across state borders. We recommend that guests check travel advice from the https://www.health.gov.au/ regarding entering Australia or for guests traveling overseas, check https://www.smartraveller.gov.au/ before embarking on any journey
Entry into Australia – Travel restrictions
Effective from 9 pm AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. All travelers to Australia are required to self-isolate for 14 days. Restrictions are in place until further notice. Further information can be found https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus
Cancellations and booking changes
To discuss cancellation options please contact our reservations team on:
Email: reservations@cruisinmotorhomes.com.au
Ph: 1300 664 485
We understand the disruption this is causing to your travels, so we’re currently offering a flexible travel option for anyone picking up before Wednesday 30th April 2020:
- Any cancellation fees will be applied as a credit towards a future booking
- There will be no amendment fees if the location, brand or vehicle differs from the current booking
- The credit will be valid for 24 months
If you booked with a travel agency or another third- party website, please contact them directly.
For new bookings- you can obtain a quote and make a booking through our website.
Cruisin branches are still open for people who are returning their vehicles early, for some cases of self-isolation, and the supply of self-contained motorhomes for people undertaking essential services. There is no refund for unused days.
Emergency housing or temporary accommodation for self-Isolation
To enquire please email reservations@cruisinmotorhomes.com.au and our team will be in touch to discuss how we can support you at this time.
Self-Isolation in a Motorhome
We recommend that guests keep up to date with updates from health and travel authorities, and do their research in regards to campgrounds/caravans parks, and their individual isolation rules.
Travelling Within Australia
State governments across Australia are relaxing travel restrictions in a staged approach.
Latest information regarding state border status is available on the Tourism Australia website and in the map below.
CRUISIN COVID-19 SAFETY AND WELLNESS
Safety and Wellness
As it has always been, the safety and security of our customers and team member remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures to ensure you can begin your journey safely and our staff have been trained on hygiene practices as set by WHO
COVID-19 Cleanliness Guarantee
Our cleaning and hygiene practices remains the highest priority. We have taken additional measures for cleaning and sanitizing our Vehicles based on the advice from the World Health Organization and National Health Authorities. We have increased the frequency of cleaning public pick up and drop of areas and hand sanitizer is available for guests and staff in our branches.
Social Distancing
The safety of our customers and team members is incredibly important to us. Where possible we aim to avoid unnecessary contact with people and maintain an appropriate distance. This will ensure the safety of our customers and our team.
Contact Tracing
If you haven’t already, please consider downloading the COVIDsafe app, which the Australian Government says will play a key role in managing any future outbreaks and support government to further ease restrictions.
Contact Us
Our friendly team are available to assist with any enquiries you may have to ensure a safe and peace of mind holiday.
This information is valid as of 17-06-2020 as it is likely to change as the situation progresses.